Support

1 - What kind of models do you support ?

We support humanoid model uploads only. Please upload your model as OBJ file and if existing your texture as JPG file.

2 - Do I need upload in a specific pose ?

Make sure your model upload is characterized by outstretched arms and legs. We support humanoid model uploads in almost every A - and T - Pose.

3 - How long does it take to get my avatar ?

Processing bodyscans requires a lot of computing power. Usually you should get your ONEASME avatar within few hours. But in exceptional cases it may take up to twenty four hours to get your ONEASME avatar.

4 - How do I get my activation codes ?

They will be sent by Email.

5 - Why can not I get my activation codes ?

We are sending all your activation codes at once. You will receive your activation codes as soon as your order is fully completed.

6 - What happens after applying all PREMIUM subscribtion activation codes ?

All additional activation codes will be charged at INSTANT conditions. Please contact our service team at info@oneasme.com to get CUSTOM subscribtion offer.

7 - Why can not I get any body measurements ?

We do support body measurements for undressed model uploads only. For best results please do your bodyscan in tight fitting sports underwear and select undressed when it comes to apparel selection.

8 - Can I use my ONEASME avatar in Unity ?

Absolutley. All ONEASME avatars will be made available in FBX format and can be used in Unity.